Privacy Policy
Plain English — no jargonConfort Hotel ("we", "our", or "us") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights.
1. Information We Collect
- Account information — your chosen username when you create an account.
- Booking details — your full name and phone number, collected only when you complete a hotel booking.
- Payment receipts — photos you voluntarily upload to confirm your bank transfer.
- App preferences — language preference and saved hotels, stored locally on your device.
2. How We Use Your Information
- To process and manage your hotel booking requests.
- To contact you via WhatsApp to confirm your reservation.
- To remember your language and hotel preferences across sessions.
3. Information We Do NOT Collect
- We do not collect payment card numbers or banking credentials.
- We do not use tracking SDKs, advertising networks, or analytics platforms.
- We do not share your data with third parties for marketing purposes.
4. Data Storage
Booking data is stored securely on our servers. Preferences (language, saved hotels) are stored only on your device using local storage and are never transmitted unless you make a booking.
5. Data Retention
Booking records are retained for 12 months for operational purposes and then permanently deleted. You may request deletion at any time by contacting us.
6. Your Rights
- Request a copy of any personal data we hold about you.
- Request correction or deletion of your personal data.
- Withdraw consent at any time by contacting us.
7. Children's Privacy
Confort Hotel is not directed at children under 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top will always reflect the most recent version.
9. Contact Us
For any privacy questions or data requests, please reach out via WhatsApp (+351 929 047 654) or visit our support page.